7-Eleven Ends 1-2-Call Mobile Top-Up Services

Published on 31st October 2016 by Stickboy BKK

7-Eleven 1-2-Call

The owners of the 7-Eleven franchise in Thailand have stopped providing top-up services for AIS 1-2-Call due to a disagreement on commissions.

It first came to light earlier this month that AIS top-ups were not available at 7-Elevens across the country with most believing it was a temporary glitch.

That temporary glitch has turned into a complete end to the service with AIS customers now left looking for alternatives such as ATMs and the bright orange Boonterm top-up machines found outside many 7-Eleven stores.

The dispute stems from owners CP All wanting to increase commissions from 4 to 6% on all 1-2-Call top-ups with the company claiming this would bring them into line with other mobile providers DTAC and True Move who pay between 6-8%.

CP All, the operator of Thailand’s thousands of 7-Eleven’s, also own True Move, who have numerous ongoing legal issues with their larger rival, Advanced Info Services.

The situation is a no-win for all parties involved, CP, 7-11 franchise owners, AIS and their customers. The business owners are losing millions in revenue and customers, especially those in rural areas, have been left struggling to put credit on their phones.

The National Broadcasting and Telecommunications Commission have stated they cannot intervene as they have no legal right to do so.

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