Refunds For 30 Minute Delays On BTS

Refunds For 30 Minute Delays On BTS

If you have to wait 30 minutes or longer for a train to arrive using the BTS you will now be entitled to a full refund, according to the Skytrain operator.

The news came from the Department of Rail Transport on Friday after it requested that passengers affected by lengthy delays are compensated.

Delay times start when a passenger passes through station ticketing gates and anyone waiting more than 30 minutes will automatically get a full refund.

The BTS operator told Thai media that this policy was already in place and had been for some time.